An experienced technical liaison adept at bridging business requirements with technical teams and solutions, collaborating effectively with cross-functional teams and stakeholders, such as Client Delivery leaders, Business Operations leaders, Project and Program Managers, Field Services teams, Infrastructure Delivery teams and Clients. Skilled in various roles and activities, including Data Management, Project Management, System Administration, and Software Development and Test.
Professional dedicated to providing high quality services and positive results. Proven ability to leverage technology to achieve organizational objectives. Innovative problem solver with the ability to adapt to different roles and technologies.
Collaborated with NTT Data IS Support leaders and Business Operations groups on Continuous improvement activities for Tenet Healthcare Account and NTT Data Global Operations teams, performing data management, reporting, issues/backlog tracking, project tracking, business requirement management, business automation, project portfolio management, ITIL metrics dashboards and time entry compliance.
Knowledge management coordinator building a UNIX and Linux
knowledge management database and documenting UNIX and Linux IS Support process and procedures.
Provided UNIX and Linux Dev/Test/Staging/Production support for Dell Services Healthcare customers (Apria Healthcare and Leverage support)
Worked for IBM System and Technology group developing and testing system management solutions for IBM i operating system (aka AS/400)
Provided Performance Test environments for ibm.com applications using AIX and Linux. Install Test for Rational Software group.
Provided IBM i operating system technical training to IBM customers on IBM and User Groups Conferences
I am acquiring and updating skills in DevOps, Data Engineering, Cloud administration and development, testing automation, currently enrolled on following training programs:
IBM DevOps and Software Engineering Professional Certificate
Data Science with Databricks for Data Analysts Specialization
Cloud-Native Development with OpenShift and Kubernetes specialization
AWS Cloud Solutions Architect Professional Certificate